Please call or text the Street Commissioner at 614-403-3733. He will help you to assess the problem. Riverlea is required to track all water in basement events and report the cause to OEPA in our annual sewer system reports.
If the Street Commissioner is unavailable, please consult the City of Columbus website for information to help you assess the problem and determine who to contact.
Riverlea does not have a sewer maintenance contract for our sanitary sewer and storm sewer systems. We own the lines and are responsible for all necessary maintenance and repairs. Please do not call the City of Columbus for basement flooding issues unless you are certain that the issue is due to a water supply line or water meter problem and you need to have the water service shut off at the curb to stop the leak.
The following guidelines are provided to help you to determine the source of your water in basement problem.
Sanitary sewer backups
If the water smells foul and/or is coming up through the basement floor drains, it is likely a sanitary sewer backup, either in the house service line (called a “lateral”) or in the main line in the street. Most sanitary sewer lateral backups are due to blockages caused by root growth into the lateral, resulting in partial or total flow obstruction and possible structural collapse of a section of the line. Check with your immediate “downstream” neighbors (those south or west (downhill) of you) to see if they are also experiencing a backup. If so, then the backup may be due to a blockage in the main sanitary line in the street. If this is the case, please call or text the Street Commissioner immediately at 614-403-3733 so that he can contact an emergency response contractor.
Repair of sanitary sewer laterals is the homeowner’s responsibility. The City of Columbus Department of Public Utilities maintains a list of approved water and sewer contractors who are licensed by the City to perform sewer and water line repairs. You will first need to create an account and then login to search for approved water/sewer contractors. Unfortunately the list is by sorted by individual licensee’s name and only includes the address, not the associated company’s name, address, phone number, or email.
If the water is clear or muddy-brown and is coming in along the base of the walls, then it is probably storm water intruding through the foundation, due to high ground water, heavy rainfall, leaking gutters and/or blocked roof drains. If the water is coming up out of the sump pump pit, it is likely that the sump pump system has failed due to loss of power, a failed control float, the discharge line being blocked, or the discharge check valve being stuck open or closed.
If you cannot fix the sump pump problem yourself, contact a plumber. If water is entering through the walls or foundations, contact a professional specialty contractor who deals with basement water problems. If water is ponding around the outside walls due to leaking gutters or blocked downspouts or roof drains, contact a gutter or roof drainage contractor to help resolve the problem.
Water supply leaks
If the water is not coming up from the floor drains, through cracks in the walls, or from the sump pump pit, but you can hear water running in the house, then you probably have an interior water supply system leak, perhaps near the water meter at the water line service entrance.
If you cannot stop the leak using the shutoff valve on the upstream side of your water meter, call the City of Columbus Water Department Customer Service Line at 614-645-8276 (Monday to Friday, 7:00 am to 6:00 pm), or after hours call the Water Distribution Dispatcher at 614-645-7788 (24 hours), to request water shutoff at the curb box in your yard.